Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes.
We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life.
Our mission is simple - to improve more lives!
We are seeking an outgoing, motivated and humble Client Care Supervisor (CCS) to join our team.
As a CCS, you will play a crucial role in driving our business growth and ensuring the well-being of our clients.
Your responsibilities will encompass sales/business development, client relationship management, and care plan oversight.
You will work closely with our branch staff to develop and implement growth strategies.
*Responsibilities*
* Conduct assessments and evaluations for potential clients, understanding their specific needs and preferences.
* Build rapport with potential clients and their families to establish trust and confidence in our services.
* Bring on new clients by presenting customized care plans and service offerings.
* Develop and maintain strong relationships with current clients and their families.
* Stay informed about clients' evolving health conditions and needs, ensuring the delivery of appropriate care.
* Provide exceptional customer service, promptly addressing any concerns or inquiries.
* Regularly visit clients at their homes to assess their well-being and address any issues or improvements needed.
* Review and update care plans as needed, considering clients' evolving requirements.
* Ensure accurate and up-to-date documentation of client profiles and notes.
* Provide clear directions for caregivers to reference when working with clients
* Work with the Branch Manager and Caregiver Manager to develop business growth strategies.
* Identify opportunities to increase billable hours and expand our service offerings.
* Implement marketing and outreach initiatives to attract new clients and enhance our community presence.
*Requirements & Qualifications*
* 2+ years of experience in sales, marketing or business development; healthcare or home care setting preferred.
* Proven ability to meet and exceed position quotas and/or goals
* Excellent written communication skills
* Strong interpersonal and communication skills.
* Customer-focused with a genuine passion for quality care and compassion.
* Outgoing, personable, and able to build lasting relationships with clients.
* Ability to work independently and in a team.
* Comfortable working in the field, conducting assessments and client visits.
* Must have a valid driver's license, auto insurance, clean driving record and access to a vehicle
*Work Schedule and Info*
Our typical office hours are Monday – Friday, 8am-5pm.
You will spend 25% of your time in an office environment indoors.
The additional 75% of your time will be in various client homes performing assessments or observations.
*What We Offer*
* Full time salary plus performance based incentives
* Comprehensive benefits - health, dental, vision
* $50/month personal device stipend
* Paid Mileage: We provide a per mile reimbursement.
* Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.
* Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that!
* 10 Paid Holidays: Enjoy time with friends and family during the holidays.
* Ongoing training and professional development opportunities
* Company matching 401(k)
Job Type: Full-time
Pay: $21.
63 - $26.
44 per hour
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