Medstar Transportation is looking for an OVERNIGHT DISPATCHER to join our Professional Office Team!
Make a Difference in People's Lives.
Paid Medical Benefits Plan.
Work with a Great Team.
Paid Training.
Get Paid Twice A Month.
401K.
Love What You Do.
If you are a team player who is reliable, hard-working, positive, a fast learner, detail-oriented, can work without having to look at your personal cell phone during your shift, and loves to help people, then please:
FILL OUT AN APPLICATION AND GET STARTED TODAY!
Responsibilities:
Answer incoming calls.
Assist callers in a positive and helpful manner.
Assign incoming trips to the appropriate, most efficient driver.
Determine billing and eligibility of clients needing to set up transportation.
Communicate with clients and drivers in a professional, friendly, clear, and efficient manner.
Review schedules and comment accordingly through the checklists provided.
Respond to driver’s texts promptly – no longer than 2-minute average wait time.
Resolve all driver issues.
Review all vital information with staff before handing it off.
Communicate and coordinate with the Fleet Manager regarding vehicle services/repairs.
Monitor the reservation inbox, as well as broker portals to ensure trips have been entered in a timely manner.
Be able to find coverage and reassign trips when callout happens.
Work with minimal supervision, once trained.
Do other assigned tasks as needed
Requirements:
Have excellent attendance and show reliability in all aspects
Knowledge in State, federal, DOT, and ADA regulations regarding transportation
2+ years of account management experience
Customer service experience
Excellent communication and written skills
Proficiency in all necessary computer programs and dispatching software
Working knowledge of Microsoft Office, especially Excel and Google docs
Typing speed of 40 WPM
Team player
Dependable and reliable
Quick learner
Bilingual (English/Spanish)
16gb RAM and Corei3 or up processor
Whatsapp
