Do you have a knack for dispatching along with providing awesome customer service? ROTO-ROOTER in Yakima, WA is looking for an individual to join our front-line office team as *Dispatcher / Customer Service Representative.
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The selected candidate will have a dynamic phone presence, excellent listening skills, and empathy and patience for our customers.
*We’re looking for a* *leader* *who can problem solve, while paying great attention to detail and follow-up items with customers and technicians*.
Knowledge of the Yakima area and past dispatch experience is a plus.
Bilingual in English/Spanish is also a plus.
The right candidate should be able to perform this job with minimal supervision.
Essential functions of the positions include:
* Provide world class customer service through scheduling, communication and follow-up with our customers.
* Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
* Coding of invoices for accurate sales and payroll reporting.
* Dispatch and communicate with technicians efficiently to maximize their productivity and ensure excellent customer experience.
* Maintain accurate time tracking on all service technicians and plumbers.
* Follow-up with customers to ensure they are happy with our services.
* Follow-up with customers to schedule work on provided estimates.
* Follow-up with commercial customers to collect payment on outstanding invoices.
We are looking for people who will put the customer first every single time! In addition to excellent customer service, the selected candidates will possess above-average computer skills with solid typing ability, attention to detail, ability to work a flexible schedule that will include weekends.
Full time - Monday - Friday 8 to 5 pm and rotating Saturdays 8 to 12pm.
*If you are an energetic, self-starter with a focus on achievement, please submit your resume with salary history.
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*Starting pay is $16.
28 to $18.
00 per hour based on experience and skill set.
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_We are an Equal Opportunity Empl_oyer _committed to hiring a diverse work team.
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Job Type: Full-time
Pay: $16.
28 - $18.
00 per hour
Expected hours: 40 – 44 per week
Benefits:
* Health insurance
* Paid time off
Schedule:
* Monday to Friday
Education:
* High school or equivalent (Preferred)
Experience:
* Customer Service: 1 year (Preferred)
Ability to Relocate:
* Yakima, WA: Relocate before starting work (Required)
Work Location: In person
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