*Position Summary:*
Working with us means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference.
We love what we do and it shows.
We have an environment where employees enjoy coming to work.
We work hard, but at the end of the day, we feel a sense of satisfaction that we have helped to improve patients’ lives.
*Responsibilities:*
* Plan and manage dental business operations to ensure excellent patient support services.
* Explain treatment plans to patients
* Ensure that patient appointments, cancellations and last-minute adjustments are handled property
* Respond efficiently to patient and doctor needs and inquires
* Ensure the delivery of quality dental care to patients
* Respond to patient queries and issues and ensure patient satisfaction
* Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
* Oversee daily office activities and provide direction and guidance to staff as needed
* Organize and present payment schedules with patients
* Manage specialist referral process
* Train, develop and manage staff to meet performance standards
* Develop promotional programs to attract more patients
* Assist in employee performance evaluation, promotion, termination, and retention activities
* Identify areas of improvements and concerns and implement appropriate corrective actions
* Oversee staff scheduling as to ensure full coverage
* Organize and oversee supply purchases
* Run and analyze management reports
* Maintain patient data according to regulations and company policies
* Ensure that records are stored securely and in compliance with privacy and security regulations
* Adhere to all HIPAA regulations
* Take responsibility for the appearance and functionality of the dental office
* All other duties as assigned
*Qualifications:*
* Dental Assistant certification preferred, but not required
* Must have 3-5 years of recent and relevant experience working in the Dental field, preferably management
* 3 years of experience with dental treatment coordination (indemnity/ PPO/HMO, state and federal plans)
* 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role – not required but preferred
* 1-3 year of customer service experience preferred
* High school diploma or general education degree (GED) required
* Excellent organizational skills, ability to prioritize, and comfortable working independently
* Exceptional oral and written communication skills, including strong spelling, grammar and punctuation
* Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
* Strong attention to detail
* Proficient computer skills and ability to operate general office equipment
* Must have experience with Dental Insurance
_We are an equal opportunity employer (EOE)_
Job Type: Full-time
Pay: $57,000.
00 - $62,000.
00 per year
Healthcare setting:
* Dental office
Ability to Relocate:
* Ellensburg, WA 98926: Relocate before starting work (Required)
Work Location: In person
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